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FAQs

Looking for assistance? Check out our FAQ section for quick answers.

If you can’t find what you need, simply get in touch with our team at Yarra Valley Chocolaterie & Ice Creamery, and we’ll respond within 1-2 business days to assist you further.

Is entry free?

Yes and we are open every day (except Christmas Day) from 9am – 5pm.

Are we open on Public Holidays?

Yes, we are open every day, including public holidays (except Christmas Day) from 9am – 5pm.

Do we have free chocolate and ice cream tastings?

Upon arrival at the Chocolaterie, you will discover three huge bowls of milk, dark and white chocolate pastilles for you to taste. Additionally, we also offer free tastings of our extensive range of ice cream and chocolate ranges. We do not offer free tastings of our truffle range.
We offer a guided tasting journey through 12 of our handcrafted chocolates. Sessions are just $4 per person and run daily at 10.30am, 11.30am, 1.30pm and 3.30pm. No bookings are required and sessions are subject to availability. Simply speak to one of our friendly Showroom team members on the day to reserve your spot.

Do we offer chocolate making classes for children?

Yes! We offer Junior Chocolatier Classes, Junior Chocolatier Master Class and Junior Pastry Chef on selected selected dates during school holidays. Bookings are essential and spaces are limited. Please visit the What’s On page on our website for the latest class dates and further information. Our classes are held in our parent-free zone. Terms and conditions apply.

Do we offer hosted tasting sessions or tours?

Yes – we have a range of paid group tasting session options available that must be pre-booked. Minimum of 10 people are required for each session booking. Terms and conditions apply. Visit our Experiences webpage to complete the enquiry form or alternatively please contact our office on 03 9730 2777 or complete the enquiry form via the Experience webpage for further information.

Where are we located?

Our address is 35 Old Healesville Road, Yarra Glen, Victoria on the corner of Melba Highway.

We are just 5 minutes from Yarra Glen township.

1 hour from downtown Melbourne City.

55 minutes from Tullamarine Airport.

Can you bring your dogs to the Chocolaterie?

Dogs and pets are welcome to join you outdoors on a lead, including in our outdoor café area at Yarra Valley Chocolaterie & Ice Creamery! For outdoor dining, visitors can scan the QR code to order food. Just a friendly reminder to be considerate of fellow visitors and keep your pets attended to. Also, please keep an eye on our farm animals—they may get a little “ruffled” by unexpected visitors. Thanks for helping us keep it sweet for everyone!

Do we take bookings in the cafe?

While we do not take bookings in our café, we do have 300 seats and with many of our visitors sitting only to enjoy a hot chocolate or ice cream, our tables tend to turn over quite quickly.

Do you offer packages or tours for school groups or corporate groups?

Yes, we offer a variety of packages tailored for school groups and other large groups, including private tastings, informative talks, weekday dining packages, hands-on chocolate making workshops, and group dining options.

To learn more about our unique experiences or to make a booking, contact our friendly team at Yarra Valley Chocolaterie & Ice Creamery by completing the form via the Experiences webpage . We look forward to creating a memorable experience for your group!

Do we make wedding guest favours / bomboniere?

Yes! At Yarra Valley Chocolaterie & Ice Creamery, we offer a stunning range of sweet wedding favours or bomboniere to make your special day even sweeter. Complete the enquiry form on our Corporate & Wholesale – Corporate Gifting webpage to gain access to our Sweet Love Wedding Brochure for a taste of our options, and to get in touch with us directly to discuss custom requests and pricing. We’re here to help you create the perfect chocolate treats for your big day!

Do we have gift vouchers?

We offer gift vouchers in any amount over $25.00, valid for use in our café or showroom at Yarra Valley Chocolaterie & Ice Creamery. Vouchers can be purchased in-store, online, or by calling 03 9730 2777, with options for mailing or e-vouchers.

We also offer gift vouchers for our Junior Chocolatier Classes ($45 each), Taste & Create Voucher ($24 each), High Tea Voucher ($70 each) and Chocolate Discovery Classes ($55 each), available online, in-store, or by phone. These vouchers can be used to book future classes (subject to availability).

Do we have large cakes? Can you bring your birthday cake?

At Yarra Valley Chocolaterie & Ice Creamery, we offer a variety of individually crafted desserts, made fresh daily by our French Pastry Chefs. You can also personalise your dessert with a chocolate plaque (e.g., “Happy Birthday John” for $15) and add a candle on request.

For something larger, we offer Artisan Cakes in two sizes and a range of flavours. Complete the enquiry form via our Experience webpage to see our Artisan Cakes Brochure for details (orders must be made at least 5 days in advance). Personalised plaques can be added to larger cakes, and takeaway options are available.

We also offer children’s birthday party packages, which include cakes. For more information or to place an order, contact us at 03 9730 2777.
Please note: We do not allow BYO cakes with any of our dessert or party options.

Do we offer children’s birthday parties at the Chocolaterie?

Celebrate your child’s special day at our café with a fun and interactive birthday party experience! We offer weekend bookings on Saturday and Sunday mornings, plus select dates during school holidays (subject to availability).

Make it even more memorable by adding a Junior Chocolatier Class to your party package for children aged 6-12. It’s the perfect way to engage little Chocolatiers in a hands-on chocolate-making experience!

Explore our party packages below for more details:
– Standard Birthday Party Package
– Junior Chocolatier Class Package
– Junior Chocolatier Birthday Party Package

Complete the enquiry form via our Experiences webpage to learn more, check availability and book your party today!

Terms and conditions apply.

Do we offer gluten-friendly alternatives in our showroom and cafe?

Yes. We have gluten friendly options on our Café menu, within our range of Showroom products and in our ice-cream cabinet. For those with gluten intolerance or Coeliac Disease we highly recommend you see our team for assistance or check the labelling on our packaged product range carefully.

All products in our showroom have full ingredient labels on them including allergen warnings. The same information is available for our ice creams and café menu. For all items displayed in truffle cabinet please ask one of our trained team members for the allergen information you require.
Please note that our food, ice-cream and chocolate products are produced and packaged in areas where many other products are produced, therefore traces of common allergens such as dairy, wheat and nut products may be present.

Do we have dairy/lactose free options in our showroom and cafe?

No. However, we do have both dairy and lactose friendly options on our café menu, within our range of showroom products, and in our ice-cream cabinet. Please speak with one of our trained team members for guidance and allergen information when making your selection.

All products in our showroom have full ingredient labels on them including allergen warnings. The same information is available for our ice creams and café menu. For all items displayed in truffle cabinet please ask one of our trained team members for the allergen information you require.
Please note that our food, ice-cream and chocolate products are produced and packaged in areas where many other products are produced, therefore traces of common allergens such as dairy, wheat and nut products may be present.

Do we have nut free options in our showroom?

No. However, we do have nut friendly options on our café menu, within our range of showroom products, and in our ice-cream cabinet.

All products in our showroom have full ingredient labels on them including allergen warnings. The same information is available for our ice creams and café menu. For all items displayed in truffle cabinet please ask one of our trained team members for the allergen information you require.

Please note that our food, ice cream and chocolate products are produced and packaged in areas where many other products are produced, therefore traces of common allergens such as dairy, wheat and nut products may be present.

Do we have vegan options in our showroom and cafe?

Yes. We have vegan options on our café menu, our delicious Very Vegan range of chocolates is available in our showroom, along with a selection of vegan sorbets in our ice-cream cabinet. All products in our showroom have full ingredient labels on them including allergen warnings. The same information is available for our ice creams and café menu. For all items displayed in truffle cabinet please ask one of our trained team members for the allergen information you require.
Please note that our food, ice-cream and chocolate products are produced i in areas where many other products are produced so traces of common allergens such as dairy, wheat and nut products may be present.

Do we have No Added Sugar options in our showroom?

Yes. We have a delicious range of No Added Sugar chocolate products available in our Showroom. Please be aware that naturally occurring sugars are still present in these products. No additional sugar has been added during the production process.
All products in our showroom have full ingredient labels on them including allergen warnings. The same information is available for our ice creams and café menu. For all items displayed in truffle cabinet please ask one of our trained team members for the allergen information you require.
Please note that our food, ice-cream and chocolate products are produced and packaged in areas where many other products are produced so traces of common allergens such as dairy, wheat and nut products may be present.

Do we have Halal or Kosher options in our showroom and cafe?

We are not a Halal or Kosher certified establishment; however we have plenty of vegan and vegetarian options in our café menu, many alcohol free and gelatine free options within our range of chocolate products and selection of ice-creams and sorbets.

All products in our showroom have full ingredient labels on them including allergen warnings. The same information is available for our ice creams and café menu. For all items displayed in truffle cabinet please ask one of our trained team members for the allergen information you require.

Please note that our food, ice-cream and chocolate products are produced and packaged in areas where many other products are produced, therefore traces of common allergens such as dairy, wheat and nut products may be present.

Do we take corporate orders?

We have a huge range of delicious products, hampers and gifts available and we are happy to customise your order to suit your event, client or staff gifts.

Complete the enquiry form via our Corporate & Wholesale – Bulk Orders webpage or contact us on 03 9730 2777.

Looking for a sweet donation?

At the Chocolaterie, we’re proud to support local businesses and community groups. Please fill out the form via Partnership and a team member from our Chocolaterie will reach out to you within 1-2 business days. We ask that any donation requests are submitted to us in writing and with at least four weeks’ lead time.

Do we source our chocolate sustainably?

Our chocolate made with 100% SUSTAINABLY SOURCED COCOA

We care about our chocolate – every step of the process and everyone involved.

We believe sustainable practices make for better lives and better chocolate – helping us to make life sweeter. 100% of our chocolate products are made with cocoa sourced through the Cocoa Horizons Foundation which supports farmers and their communities. The Yarra Valley, Great Ocean Road and Mornington Peninsula Chocolateries are the first Australian chocolate companies to have 100% of their cocoa sustainably sourced.

The foundation, which is operated by the world’s leading international high-quality cocoa supplier, aims to play a central role in the long-term sustainability of cocoa production. The premium paid on the sourcing of the cocoa through the foundation directly supports and improves the livelihood of cocoa farmers and local communities.

For more information visit: www.cocoahorizons.org

Do we allow picnics?

Food, drinks and ice creams purchased from our Chocolateries can be consumed in our café dining areas (inside & outside) or on the lawns within our landscaped grounds, but please note that food and drinks from external premises is not permitted on-site due to our OH&S policy. Picnic blankets are welcome and are available for purchase in our showrooms.