Frequently asked questions

Is entry free?

Yes – and we are open every day (except Christmas Day) from 9am – 5pm.

Do we have free chocolate and ice cream tastings?

Yes – upon arrival at the Chocolaterie, you will discover three huge bowls of milk, dark and white chocolate pastilles for you to taste.

To help you decide on a favourite, you can ask our staff to taste any of our other 250 varieties.

We also offer free tastings of our extensive range of ice cream flavours.

We do not offer free tastings of our truffle range.

Are we open on Public Holidays?

Yes – We are open every day, including public holidays (except Christmas Day) from 9am – 5pm.

Where are we located?

Our address is 35 Old Healesville Road, Yarra Glen, Victoria on the corner of Melba Highway.

  • We are just 5 minutes from the Yarra Glen township
  • 1 hour from downtown Melbourne City
  • 55 minutes from Tullamarine Airport
Do we have gift vouchers?

We are delighted to be able to provide gift vouchers in any dollar amount above $5.00 that can be spent in our café or showroom. Our beautifully printed vouchers can be purchased in our showroom at the Chocolaterie, via our online shop or over the phone on 03 9730 2777 and posted out to you or the intended recipient. We can also provide e-vouchers if preferred.

Gift vouchers for our Junior Chocolatier Classes, for children aged 6-12 years ($40 each), and Chocolate Discovery Classes ($48 each) can also be purchased over the phone, via our online shop or in our showroom – these vouchers can be used to book a place in a future classes, subject to availability.

Do we have large cakes? Can you bring our own birthday cake?

We have an extensive array of individual dessert options available in our cafe, made fresh daily by our French Pastry Chefs, to allow for each of our visitors to select their favourite dessert. With pre-arrangement we can create a personalised chocolate plaque eg: “Happy Birthday John” ($8 each) to add to the birthday guest’s chosen dessert option. Our Team can also add a candle to the dessert and bring it to the table on your request.

If you would prefer a larger cake to share, we have two size options and a selection of flavours to choose from. Please see our Artisan Cakes brochure for further details and information on how to order. (Orders must be made at least 5 days in advance.) Personalised plaques can also be added to our larger style cakes and take-away options are available.

If you would like to order an Artisan Cake and/or chocolate plaque for your future celebration, please contact our office on 03 9730 2777 or via email

We also of children’s birthday party packages which include birthday cakes – For further information on our birthday party options, please contact our office on 03 9730 2777 or via email

Please note: With all of the above options to choose from, we do not allow for BYO cake options.

 

Do we make wedding guest favours/bomboniere?

Yes! – We have a beautiful range of sweet wedding guest favours or bomboniere to choose from.

Take a look at our Sweet Love Wedding Brochure Sweet Love Wedding Brochure to see a sample of our options, or contact us directly to discuss custom requests and pricing.

Please call 03 9730 2777 or email mail@yvci.com.au for further details.

Do we offer chocolate making classes for children?

Yes – we offer Junior Chocolatier Classes on selected Saturday mornings and selected dates during school holidays. Please visit the ‘Classes’ page on our website for the latest class dates and further information. Junior Chocolatier Classes are held in our parent-free zone and are suitable for children aged 6-12 only. Terms and conditions apply.

Do we offer hosted tasting sessions or tours?

Yes – we have a range of paid group tasting session options available that must be pre-booked. Minimum of 10 people required for each session booking. Terms and conditions apply. Please contact our office on 03 9730 2777 for further information.

Do we offer children’s birthday parties at the Chocolaterie?

Yes – we can host birthday parties in our café on Saturday & Sunday mornings and selected dates during school holidays. Subject to availability we can also add a Junior Chocolatier Class to a birthday party booking for children aged 6-12 only.

For further information on our birthday party options, please contact our office on 03 9730 2777 or via email

Terms and conditions apply.

Do we take bookings in the café?

We do not take bookings in the café. With over 200 seats and many of our visitors enjoying just a quick hot chocolate or ice cream, our café tables turn over quite regularly.

Do we offer gluten free alternatives in our showroom and cafe?

For those with a gluten intolerance or coeliac disease, the majority of our chocolate range is gluten free and suitable to enjoy including many of our truffles. Most of our ice creams and sorbets are also gluten free and our café menu offers both savoury and sweet options. Please ask our staff for assistance or check the labelling on our chocolate product range.

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues. So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu.

Do we have vegan options in our showroom and cafe?

For those with vegan diets many of our dark chocolate products are suitable, from our Pastilles, So Smooth and Gourmet bars, Giant Freckles to many of our delicious coated products on the ‘Great Wall’ of Chocolate. We also usually have 2 sorbets in our ice cream cabinet that are vegan friendly, and our café menu can be adjusted to suit a vegan diet. Please ask our staff for assistance.

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues. So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu

Do we have dairy/lactose free options in our showroom and cafe?

For those with dairy free diets many of our dark chocolate products are suitable, from our Pastilles, So Smooth and Gourmet bars, Giant Freckles to many of our delicious coated products on the ‘Great Wall’ of Chocolate. We also usually have 2 sorbets in our ice cream cabinet that are dairy free, and our café menu can be adjusted to suit a dairy free diet. Please ask our staff for assistance

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues.  So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu

Do we have nut free options in our showroom and café?

For those with nut allergies, our milk, white and dark chocolate pastilles (ranging from 36% to 56% cocoa) are manufactured and packaged in a nut free environment, therefore would be a reliably safe option. These are also available as free tastings as you enter the Chocolaterie. We also have many other nut-free chocolates, although these are manufactured and packaged in an area where other nut products are produced so present an element of risk and traces of nuts.

Our ice creams and sorbets are manufactured using the same equipment as other nut ice creams so may present a risk. They are also served from a display cabinet with potentially other nut ice creams next to them.

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues.  So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu

Can you bring your pets to the Chocolaterie?

Due to the large number of families with kids that visit us and enjoy exploring our grounds, we have a no pet policy. We also have a large family of goats, sheep, alpacas, cattle and ducks as well as other wildlife on the property and wish to nurture them. We do not have a separate area that pets can play, so we hope you can understand our decision. We are happy to allow pets in the grassed area in the centre of the car park, but they must be on a short lead.

Do we source our chocolate from Fair Trade regions?

We are committed to sourcing ethically and ecologically grown cocoa products. Our couverture supplier, the world’s largest cocoa manufacturer, supports the Fair Trade initiative and operates a Quality Partner Program. The program has the principles of fair trade and is committed to responsible labour practices.

The Quality Partner Program enables farmers to grow cocoa in a sustainable and responsible way, increase yields and quality and improve family livelihoods. Integrated activities include improving access to education, healthcare and clean water.

We also source Australian couverture chocolate from Daintree Estates in Far North Queensland to complement our couverture supply from our international partners.

Do we allow picnics?

We have a no picnics policy to keep our grounds clean and safe for everyone, particularly for all the kids who love to run around and play outside.

We have a café on-site with indoor and outdoor seating for over 200 people so you can watch kids play. You are welcome to take ice creams out on the lawn to enjoy in the sunshine.

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